• Client Service Representative

    Job Locations US-MA-Norwell
    Posted Date 3 weeks ago(6/4/2018 10:24 AM)
    # of Openings
    Customer Service/Support
  • Overview

    When life changes, we can help! At Social Security Advocates for the Disabled (SSAD), we turn challenges into opportunities to enrich the lives of our clients. Our stunning Teammates are dedicated to preserving the financial well-being of clients by assisting them through the Social Security Disability benefits process.

    SSAD is a nationwide advocacy organization dedicated to helping individuals apply for and obtain Social Security Disability Insurance. Our mission is to expedite the benefit claims process for our clients and to help to preserve and improve their financial well-being.

    We are looking for an independent, organized and customer centric Teammate to join our team as our Client Service Representative.  

    Career Highlights

    • Full time position with 9:00am-5:30pm Monday-Friday
    • Competitive Compensation & Benefits package
    • Located in Norwell, MA


    • Support the Client Services Team by gathering client information in a timely and accurate manner
    • Assist our clients while acting as primary point of contact regarding all aspects of the Social Security Disability Insurance process
    • Create and maintain client relationships by developing favorable rapport and keeping on-going communication


    • Associates Degree or two years of relative experience
    • Minimum one-year experience in customer service and/or insurance related work environment
    • Proficiency in Microsoft Office products
    • Ability to manage multiple priorities within tight deadlines

    Our Stunning Teammates are truly what makes our success possible! We are committed to providing a positive environment that fosters growth, innovation and collaboration.

    To support our Teammates, we offer…

    • Tuition reimbursement, training & professional growth opportunities
    • Employee engagement- annual outings, MVP awards & bagel Fridays
    • Health, Dental, Vision
    • Paid Vacation & Holiday time
    • 401K & employee stock purchase plan


    We play as individuals, but win as a team… We look forward to you joining Social Security Advocates for the Disabled on our mission to change lives!


    Sedentary work:  Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.  Physical requirements on a regular basis of this role include:

    • Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
    • Talking: Expressing or exchanging ideas by means of the spoken word in which one must convey detailed or important spoken instructions to others accurately, loudly or quickly.
    • Hearing: Perceiving the nature of sounds at normal speaking levels or without correction.  Ability to receive detailed information through oral communication and make fine discriminations in sound.
    • Visual: Required to have close visual acuity to perform an activity such as:  preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading.



    The Advocator Group is an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants. M/F/D/V.


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