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Shared Resources Administrator

Shared Resources Administrator

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SSAD is an advocacy organization dedicated to helping individuals apply for and obtain Social Security Disability Insurance. Our mission is to expedite the benefit claims process for our clients and to help to preserve and improve their financial well-being.


Under the general supervision of the Team Leader, Shared Resources Administrator, performs a variety of administrative related duties and tasks in the coordination of claimants’ SSDI claims/files in conformance within established SSAD guidelines.

  • Provides administrative support to Client Service Team by consistently preparing requisite documentation.
  • Creates and prepares file documentation with strict accuracy and detail.
  • Ensures on-going data integrity of database entries.
  • Completes initial claims and appeals via the government’s online portal.
  • Completes file/document transfers with speed and accuracy.
  • Assists in requesting medical records and follow-up.
  • Submits medical records to SSA relative to initial claims/appeals. 
  • Other duties as assigned


  • Associates Degree or experience to two years of college level courses
  • Minimum one-year experience in customer service and/or insurance related work environment with heavy customer service focus.
  • Ability to perform work with extreme detail and accuracy
  • Ability to manage multiple priorities within tight deadlines
  • Effective problem solving skills utilizing sound judgment
  • Excellent communication skills – both verbally and in writing
  • Computer proficiency in Microsoft Office products
  • Strong analytical skills
  • Ability to work successfully in a team environment
  • Ability/willingness to project a professional image consistent with company/client expectations

SSAD is an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants. M/F/D/V.